Booking in with us

Do I need a referral to see The Rehab Team?

Not at all. You no not need a referral from your GP or a specialist to book an appointment with us. To organise an appointment, please click here.

Do you have a physical clinic location?

No. The Rehab Team used to have a clinic in Papamoa however, in May 2024, we downsized back to being an in-home service for Neurological and Vestibular conditions only.

If you live outside of Tauranga or Papamoa but would still like to book an appointment we have connections with local clinics and can arrange to hire a location to see you for your appointment.

Will ACC cover a portion of the costs?

ACC will contribute towards the costs of your physiotherapy treatment if you have sustained an injury secondary to an accident. Your claim needs be have been lodged within 12 months of the accident occurring. The ACC no faults scheme provides cover to all people in New Zealand, including international visitors as long as they have sustained their injury within New Zealand. If you are unsure whether your appointment will be covered under ACC, your physiotherapist will be able to provide guidance during your appointment.

The Rehab Team can lodge your ACC claim directly. You no longer have to be referred to physiotherapy by your GP.

ACC does not cover injuries related to natural aging or gradual overuse. For further information, please visit www.acc.co.nz.

Will my private health insurance cover pay for my physiotherapy?

Some private health insurances will pay a portion of your physiotherapy costs. The amount covered is dependent on your Health Fund and the type of cover you have. Please contact your health insurer directly to determine if this is an option for you.

We are happy to provide a receipt following payment in order to claim costs.

Can I access your services if I live in a Rest Home or Independent living unit?

We want to ensure everyone can access suitable allied health support. The Rehab Team treat clients in residential villages, rest homes and high level care facilities on a weekly basis.

How long are your physiotherapy appointments?

At The Rehab Team, we feel that longer appointment times result in better client outcomes. Our initial appointments are 60 minutes.

Follow up appointments vary based on your individual needs and the complexity of your diagnosis. These range from 45 minutes to 60 minutes. For intensive neurological rehabilitation assessments, we can offer 90 minute therapy sessions.

What are your rates?

See our fee schedule here.

Our Neurological Physiotherapists both have over 12 years experience within Neurological Rehabilitation. They have completed multiple post graduate courses and training and have experience across all areas of Neuro Rehab - from Acute Neurology wards, to inpatient rehabilitation and now within their local community.

What payment methods do we accept?

Our preferred payment method is via bank transfer within 7 days of your appointment.

About in-home physiotherapy

Where does The Rehab Team travel?

The Rehab Team is based in Tauranga and travel to all suburbs of Tauranga, Papamoa and Mount Maunganui. Find out more here.

For an additional travel fee, we do occasionally travel to locations outside of this area, often on specific days of the week.

What will my physio bring to the appointment?

The Rehab Team’s physios will come with a car stocked with whatever equipment or assessment tools that are needed to complete your in-home physio assessment and ongoing treatment.

Your first appointment

How can I prepare for my physiotherapy appointment?

After booking your appointment, you will receive a confirmation email including your appointment details. To ensure our staff are prepared on how they can help you and to ensure their safety when on the road, please follow the link to complete the online form prior to your initial appointment.

If you have any recent medical correspondence or recent imaging, please ensure this is handy during your first appointment.

Our services are delivered right to your door. The Rehab Team appreciates just how special it is to be able to come into your home and we do not take lightly that our workplace is your home space.

What to expect for your first appointment?

Your first appointment will start off with your physiotherapist listening to the reason you made the appointment, your expectations of treatment and the individual goals and therapy outcomes you wish to achieve. Time will be spent gathering information about any relevant medical history, current physical function and health status.

Next up, your physiotherapist will complete a physical examination. This will vary depending on whether you are seeing our physio for a physical injury, dizziness or for a neurological condition. Please ensure that you wear comfortable clothes that do not limited your movement.

Following your assessment, you and your physiotherapist will sit down and discuss an ongoing treatment plan. We will ensure you have a good understanding of the treatment plan required to meet your individual therapy outcomes and get started on your rehabilitation journey.

Online Physiotherapy

How do I know if my injury is suited to an Online Physiotherapy appointment?

For clients that would like to see one of The Rehab Team’s Physiotherapists but you do not live in the Tauranga or Papamoa area, an Online Physiotherapy appointment may be a good option. There are some neurological conditions that are suited to online physiotherapy appointments. Whether this is an option for you depends on your functional level, your symptoms and therapy goals. These are best determined on a case-by-case basis, send The Rehab Team an email, and we will let you know!

Will my Online Physiotherapist let me know if I need to see a Physiotherapist or Doctor in person?

While there are many injuries that can be managed via Telehealth Physiotherapy, some conditions do require 'hands on' assessment and treatment. All of our physios are skilled at determining when an injury requires face to face investigation. If we feel that your injury or situation is not at all suitable for an online consultation by a Physiotherapist, we will let you know, and refund the cost of the consultation. We can also organise a face-to-face appointment with our team or help you find a suitable physiotherapist in your area.

Do I need any special operating system to complete an Online appointment?

Not at all. Following your booking confirmation, you will receive an email with a direct link to your appointment. All you need to do is click this link at the time of your appointment to meet your Physio. You can complete a Telehealth appointment via a smart phone, tablet, laptop or desktop computer.

We use our Patient Management System, Cliniko and our exercise prescription programme, Physitrack to complete our online Telehealth appointments. For any online group classes, this is completed through Google Meets. All of these systems provide safe and secure video capabilities.